Block & Report

Pasaj is designed to be a safe and respectful environment for book swap and book exchange activities.

Multiple preventive systems are already in place to reduce spam, repetitive proposals, and inappropriate content.

However, if you ever feel uncomfortable during an active engagement, you have the option to Block and Report another user directly from the chat.

When Can You Block a User?

You cannot block a random user without interaction. A block option appears only when:

• A swap proposal has been accepted.
• A chat has been created for a specific book.
• You and the other user are actively connected through that chat.

This approach ensures that blocking is used only when there is a real interaction that requires action.

Before chats begin, Pasaj already applies preventive measures such as:

• Proposal limitations after two declines for the same book-to-book combination.
• AI-powered moderation for text and images.
• Community-based safety standards.

Blocking becomes available only when an active chat exists.

How to Block & Report a User

To block and report a user:

1. Tap Chats from the bottom navigation bar.
2. Make sure you are in the Active tab.
3. Open any chat with the user you want to block.
4. Tap the More Options button at the top right corner.
5. Select Block & Report.

You will then be asked to:

• Choose a main category (such as behavior and safety, trust and reliability, or community standards).
• Select a relevant subcategory (for example, harassment, hate speech, or another listed reason).
• Confirm your decision.

Once confirmed, the action is immediate and final.

What Happens After You Block Someone?

Blocking a user in Pasaj is comprehensive. The following actions will automatically occur:

• The active chat will be permanently closed and archived.
• Any other chats with the same user will also be marked as withdrawn.
• The blocked user will no longer be able to view your books.
• The blocked user will not be able to send you proposals or messages.
• All incoming active proposals from that user will be automatically declined (if any).
• All outgoing proposals you previously sent to that user will be automatically withdrawn (if any).

This ensures that there is no remaining engagement between the two accounts.

How to View or Unblock Users

You can manage blocked users at any time.

To access your blocked list:

1. Tap on your Profile Avatar in bottom navigation bar..
2. Tap Blocked Users.

There, you will see the user’s name and avatar, along with an Unblock option.

If you choose to unblock:

• Both users will be able to view each other’s books again.
• You will be eligible to start new engagements through proposals.
• ⚠️ Previous declined or withdrawn proposals will not be restored.
• ⚠️ Previously archived chats will not be reopened.

Need Help?

If you need further assistance, have additional questions, or want to share feedback or a product idea, please join us in live chat right now by tapping the button in the bottom right corner of this page.

Frequently Asked Questions

What does Block & Report do in Pasaj?

Block & Report immediately ends all engagement with a specific user, closes active chats, prevents future proposals or messages, and submits a report under a selected category and subcategory.

When can I block a user in Pasaj?

You can only block a user after a swap proposal has been accepted and a chat has been created. Blocking is available only within an active chat.

Can I block someone without having a chat first?

No. You cannot block a random user without interaction. Blocking becomes available only after an active engagement exists.

Why is blocking only available after a proposal is accepted?

Pasaj applies preventive systems before chats begin, such as proposal limitations after two declines and AI-powered moderation. Blocking is reserved for real, active interactions.

How do I block and report a user?

Go to Chats, open the active chat, tap More Options, select Block & Report, choose a main category and subcategory, and confirm your decision.

Do I need to select a reason when blocking someone?

Yes. You must choose a main category and a relevant subcategory before confirming the block.

What happens immediately after I confirm Block & Report?

The action is immediate and final. The active chat is permanently closed and archived.

What happens to other chats with the same user after blocking?

Any other chats with the same user are automatically marked as withdrawn.

What happens to incoming proposals from a blocked user?

All incoming active proposals from that user are automatically declined.

What happens to proposals I previously sent to the blocked user?

All outgoing proposals you previously sent to that user are automatically withdrawn.

Can a blocked user still see my books?

No. After blocking, the user can no longer view your books.

Can a blocked user send me proposals or messages?

No. The blocked user cannot send proposals or messages once blocked.

Will the other user know that I blocked them?

No. For privacy, the block process is handled similarly to a regular Mark as Withdrawn action, and the other user is not notified that they were blocked.

Does blocking delete past chats permanently?

Chats are closed and archived. They are not reopened unless future interaction occurs after unblocking.

How do I view my blocked users list?

Tap your Profile Avatar in the bottom navigation bar and select Blocked Users.

Can I unblock someone later?

Yes. From the Blocked Users page, you can tap Unblock next to the user’s name.

What happens after I unblock a user?

Both users can view each other’s books again and become eligible to start new engagements through proposals.

Will unblocking restore old proposals?

No. Previously declined or withdrawn proposals will not be restored.

Will unblocking reopen archived chats?

No. Previously archived chats will not be reopened.

Does unblocking reverse the report?

Unblocking only allows future interaction. It does not reverse past actions or restore previous engagements.